DHSR's Complaint Intake and Health Care Personnel Investigations Section can be reached at 1-800-624-3004 (in North Carolina) or 919-855-4500, weekdays from 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., excluding state holidays. This line covers complaints about any DHSR-regulated facility statewide, including licensed adult care homes, family care homes, and nursing homes in southern Wake County towns like Fuquay-Varina.
What this means in practice
Fuquay-Varina's booming senior population, roughly 25 minutes from WakeMed and UNC REX via US-401, is served by a growing but still-thin network of home-care providers and licensed adult care homes, which makes knowing exactly where to direct a complaint especially important in a town without its own hospital or large regulatory presence. The DHSR complaint line is a single statewide number, not a regional or county-specific one, so families in Fuquay-Varina call the same 1-800-624-3004 line as families in downtown Raleigh. Because the phone lines only operate during specific weekday windows, families with an urgent safety concern outside those hours should call 911 or the county DSS emergency line rather than waiting for DHSR's office hours to reopen.
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